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Gurugram · checked 2026-09-29

Who is actually responsible for civic problems in Gurugram?

Two different offices are involved in every civic problem, and they are almost never the same office. One has the staff and the ticket system that can fix the thing. The other carries a statutory obligation and cannot fix anything itself. This page keeps them apart, and says what each one is legally unable to do for you.

Every fact below carries the document it came from and the date that document was read. Where something could not be sourced it is marked as not verified and the reason is printed rather than the claim.

Start here: what kind of place is it?

You cannot be expected to know whether a road was transferred to GMDA. You can tell which of these four it is by looking at it, and that is the question the statute actually turns on.

  1. It is a numbered national highway with kilometre stones, and you pass an NHAI toll plaza on it. Through Gurugram this is the Delhi–Jaipur highway.

    National Highway — National Highways Authority of India

    NHAI runs the 1033 helpline for road users on its tolled National Highway stretches, taking non-emergency reports of "road conditions, potholes, street light", and the Rajmargyatra app takes geo-tagged pothole and maintenance reports with status tracking.

    Not verified

    The Delhi–Gurugram–Jaipur highway is widely identified as NH-48, renumbered from NH-8.

    Why this is not verified: No government source for the number was obtained. The MoRTH NH-wise list URL tried on 2026-09-29 returned an HTML error page rather than the PDF, and searching turned up only encyclopaedia and commercial-blog entries. Nothing on this site depends on the number: the route to NHAI is the same whichever digits are on the shield.

  2. It is a wide road that separates one sector from another, or carries you between sectors without entering either. Sector dividing roads and arterial roads.

    Master or sector-dividing road — Gurugram Metropolitan Development Authority

    The GMDA Act, 2017 defines "infrastructure development work" at s.2(i) as development of infrastructure "such as roads, water supply systems and water treatment, sewerage systems, sewerage treatment and disposal, drainage, electricity transmission and distribution systems, solid waste management facility, metro railway systems, piped natural gas, communications or such other urban infrastructure which connects two or more sectors, municipal colonies or villages or which provides for the infrastructure needs of the notified area, but does not include any internal development work".

    What that means here: What makes something GMDA’s is that it connects sectors or serves the whole notified area. That is the test, and it is a test a resident can very nearly apply by eye.

  3. It is inside your own sector, colony or village abadi, and it does not leave the neighbourhood.

    Internal road — Municipal Corporation of Gurugram

    Section 2(j) of the GMDA Act, 2017 defines "internal development work" as "development of roads, provision of water supply, sewerage, drainage, electricity, sanitation or such other urban facilities or urban amenities within a sector, colony, municipal colony or abadi deh areas of villages located in the notified area". The first proviso to s.19(2) is explicit that this is not GMDA’s to take on: a local authority, or an owner holding a licence under the Haryana Development and Regulation of Urban Areas Act, 1975, "shall not submit a proposal for internal development work to the Authority".

    What that means here: Roads and services inside a sector or colony are not GMDA’s. They belong to the Municipal Corporation, or — while the five-year obligation runs — to the colony’s licensee.

  4. You are in a licensed private colony that is still being built out, or was completed within about the last five years, and the developer still runs the services.

    Licensed colony still inside the developer’s five-year obligation — The colony’s licensed developer

    Section 3(3)(a)(iii) of the Haryana Development and Regulation of Urban Areas Act, 1975 puts on the licensee "the responsibility for the maintenance and upkeep of all roads, open spaces, public parks and public health services for a period of five years from the date of issue of the completion certificate unless earlier relieved of this responsibility and thereupon to transfer all such roads, open spaces, public parks and public health services free of cost to the Government or the local authority, as the case may be". Section 3(3)(a)(v) obliges the licensee to let the Director, or an officer authorised by him, inspect the development works and "to carry out all directions issued by him".

    What that means here: In a licensed colony whose five years have not run out, the developer is the office responsible, and the Director of Town and Country Planning is the officer who can direct them. Filing against the Corporation in that window is filing against a body that does not yet own the road.

    Not verified

    Which Gurugram colonies are still inside the five-year window, and which have been handed over, is not recorded here.

    Why this is not verified: That turns on the date of each colony’s completion certificate and on whether the licensee was "earlier relieved" of the obligation. No published list of Gurugram completion-certificate dates was located. The test is in the statute; applying it to a specific address needs a document this site does not hold.

By kind of problem

Each page names the agency that fixes it and how to raise a ticket, the elected tier that is accountable and the section that makes it so, what each named office cannot lawfully do, and the escalation ladder with every published time limit we could find.

Two kinds of report with no page here, and why

interns.city accepts reports in these categories. They are missing from the list above on purpose, and the reason is printed rather than left as a gap you have to explain to yourself.

  • Cleanup Drive

    A cleanup drive is something residents organise, not a failure by an office, so there is no executor to name and no tier with a statutory obligation to point at. Publishing a responsibility page for it would mean inventing an accountable office where none exists. Where a drive needs the Corporation to take the collected waste away, that is the garbage page: the Corporation owes two days on removal of solid waste from streets and roads.

  • Other

    This category exists so a report does not have to be misfiled, which means by construction it has no single responsible office. Which agency owns an "other" report only becomes answerable once someone has read it. A page here would have to assert a routing that the category is defined by not having.

Other cities

interns.city takes reports in 10cities. This explainer covers one of them. Everything above rests on two Haryana statutes and one Haryana notification, and none of it applies elsewhere, so the other pages do not exist rather than showing you Gurugram’s offices under another city’s name.

  • Delhi — not researched yet
  • Noida — not researched yet
  • Faridabad — not researched yet
  • Mumbai — not researched yet
  • Bangalore — not researched yet
  • Chennai — not researched yet
  • Hyderabad — not researched yet
  • Pune — not researched yet
  • Kolkata — not researched yet

We have not researched Delhi yet. The Gurugram answers on this site rest on the Haryana Municipal Corporation Act, 1994, the Gurugram Metropolitan Development Authority Act, 2017 and Haryana's own notification of time-bound services, none of which applies in Delhi. Rather than show you Gurugram's offices under Delhi's name, this says nothing.