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All civic problems in Gurugram

Accident · Gurugram · checked 2026-09-29

A road accident in Gurugram: who to call, and what this page cannot do

The question that decides the answer: Is anyone hurt right now? If so, stop reading and call 112 — or 1033 if you are on a national highway.

Who actually fixes it

The agency whose staff do the work and whose system gives you a reference number. This is not the same as the office that is accountable for it.

If anywhere in Gurugram

Commissioner of Police, Gurugram

This site routes accident reports in Gurugram to 112, the national emergency number, and to Gurugram Police.

What that means here: An emergency call is a dispatch. It is not the kind of record the rest of this page is about, and treating a question of responsibility as more urgent than a call for help would be the wrong order.

Published service window

No published window was found for this.

No published response time for an emergency call was read for this page, and none is claimed.

Ticket channel

  • Emergency number 112112no reference

    This site already routes accident and safety-to-life reports in Gurugram to 112, the national emergency number, and to Gurugram Police.

    What that means here: A call to 112 is a dispatch, not a complaint record. It is the right first action when someone is in danger and the wrong one if what you want is a reference number to escalate later.

If you are on a tolled national highway stretch

National Highways Authority of IndiaNHAI

IHMCL describes 1033 as a 24x7x365 helpline for road users on NHAI’s tolled stretches for emergency and non-emergency issues, integrated with toll plaza ambulances, patrol vehicles and cranes.

Published service window

No published window was found for this.

IHMCL describes 1033 as a toll-free helpline "to provide 24x7x365 assistance to road users on NHAI’s tolled stretches in case of Emergency/Non-Emergency issues", and lists among the non-emergency issues it handles "road conditions, potholes, street light and toll charges related issues". The page states no response or resolution time.

Ticket channel

  • National Highways Helpline 10331033gives you a reference

    IHMCL describes 1033 as a toll-free helpline "to provide 24x7x365 assistance to road users on NHAI’s tolled stretches in case of Emergency/Non-Emergency issues", and lists among the non-emergency issues it handles "road conditions, potholes, street light and toll charges related issues". The page states no response or resolution time.

Who is politically accountable, and under which statute

The body or member on whom a statute puts the obligation. None of these can dispatch a crew; each is named here with the section that makes it answerable.

Gurugram Metropolitan Development Authority

Statutory basis

Section 5 of the GMDA Act, 2017 constitutes the Authority with the Chief Minister of Haryana as Chairperson; the Ministers in charge of Town and Country Planning, Urban Local Bodies and Transport as ex-officio members; "Members of Parliament representing the parliamentary constituency falling within the notified area" and "Members of the State Legislature representing assembly constituencies falling within the notified area" as ex-officio members; and the Mayor and Senior Deputy Mayor of the Municipal Corporation, Gurugram, and the Chairman of Zila Parishad, Gurugram, as ex-officio members.

What that means here: GMDA is not an office with no politics attached. Your MP, your MLA and the Mayor sit on the Authority by virtue of holding those seats. That is the accountable tier for GMDA work, and it is a body they sit on rather than a department they run.

What this tier can actually do

Section 21(2)(b) of the GMDA Act, 2017 requires the mobility management plan to include "measures for infrastructure development aimed at enhancing safety of life and prevention of accidents on public roads". The plan must be published on GMDA’s website (s.21(5)).

What that means here: The accountable question after an accident is not who to call but whether the junction was in the plan. That is a question the Act says has a published answer.

What each office cannot do about it

This is the part that saves you a wasted month. Each limit is a limit in law, not an observation about how slow somebody is.

Your next move

Call 112 first, or 1033 on a national highway. Afterwards, file the road condition itself as a separate complaint, so the junction is on record independently of the accident.

The emergency call saves the person. The separate complaint about the junction is what can later be pointed at, because the mobility management plan is required to address prevention of accidents on public roads and is required to be published.

  • Emergency number 112112no reference

    This site already routes accident and safety-to-life reports in Gurugram to 112, the national emergency number, and to Gurugram Police.

    What that means here: A call to 112 is a dispatch, not a complaint record. It is the right first action when someone is in danger and the wrong one if what you want is a reference number to escalate later.

If nothing happens: the escalation ladder

Each rung as the notification or statute names it, with its published window where one exists and a plain statement where none does.

There is no escalation ladder for this, and this page does not invent one.

There is no escalation ladder for an emergency and this page does not invent one. Where what you want is the road changed rather than help now, the traffic page sets out the mobility management plan route, which has a statutory basis.

Every source on this page

7 documents, each with the date it was read. Where a copy is a mirror, a scan or a superseded edition, that is said here rather than left for you to discover.

  1. src/lib/authorities.ts — read 2026-09-29

    This repository

    Cited for what this site currently does. The numbers in that file are not individually sourced.

  2. Consolidated list of services notified under section 3 of the Haryana Right to Service Act, 2014, updated up to 11.10.2017 — read 2026-09-29

    Haryana Administrative Reforms Department, notification No. 7/31/2014-3AR

    This copy is updated only to 11 October 2017 and is hosted on a state investment-promotion site rather than by the issuing department. District Gurugram’s own page states 531 services stood notified as of 20 July 2021, so entries may since have changed. The Right to Service Commission’s own site, haryana-rtsc.gov.in, could not be read on 2026-09-29: its TLS certificate chain failed to verify.

  3. 24×7 National Highways Helpline — 1033 — read 2026-09-29

    Indian Highways Management Company Limited (IHMCL)

  4. The Gurugram Metropolitan Development Authority Act, 2017 (34 of 2017), Section 5(a), (d), (e), (f), (g), (h), (i) — read 2026-09-29

    PRS India, reproducing Haryana Govt. Gazette (Extra.), 5 December 2017

  5. The Gurugram Metropolitan Development Authority Act, 2017 (34 of 2017), Section 21(2)(b) and 21(5) — read 2026-09-29

    PRS India, reproducing Haryana Govt. Gazette (Extra.), 5 December 2017

  6. The Gurugram Metropolitan Development Authority Act, 2017 (34 of 2017), Section 21 — read 2026-09-29

    PRS India, reproducing Haryana Govt. Gazette (Extra.), 5 December 2017

  7. The Haryana Municipal Corporation Act, 1994 (16 of 1994), Chapter VI, ss.72–81 — read 2026-09-29

    PRS India, reproducing the Haryana Gazette text

    Read as a text layer extracted from the PDF, which carries scanning artefacts; quoted wording has been checked character by character but spacing has been normalised. Amendments after the copy PRS hosts have not been checked.