Who fixes a water leak or a sewer overflow in Gurugram?
The question that decides the answer: Is the leak on a pipe inside your sector or colony, or on a master water or sewer line serving more than one sector?
2 statements on this page could not be sourced and are marked as not verified, each with the reason printed beside it.
Who actually fixes it
The agency whose staff do the work and whose system gives you a reference number. This is not the same as the office that is accountable for it.
If a leak or blockage inside the municipal area
Municipal Corporation of GurugramMCG
Haryana notifies "Water leakages / sewerage blocked / over flow (In case of Municipal Corporation, Gurgaon and Faridabad)" with a Given Time Limit of 2 days, naming the Assistant Engineer in the concerned Corporation as Designated Officer. Sections 43(a) and 43(b) of the Haryana Municipal Corporation Act, 1994 make the construction, maintenance and cleaning of drains and drainage works, and works for supplying water, obligatory functions of the Corporation.
Given Time Limit of 2 days for water leakages and blocked or overflowing sewerage, in an entry written specifically for Municipal Corporation Gurgaon and Faridabad.
GMDA publishes a single grievance route for the city, titling it "Complaint Handling System, Gurugram" and offering Register Complaints, Check Complaint Status and Raise Call Back Request. Its own pages carry both GMDA and Municipal Corporation of Gurugram channels alongside each other.
What that means here: One complaint system covers both authorities, which is why a resident does not have to settle the GMDA-or-MCG question before filing. It still has to be settled before chasing, because the escalation chain differs.
Gurugram grievance toll-free line1800-180-1817gives you a reference
GMDA publishes 18001801817 as the toll-free number for its Grievance Redressal Portal, alongside a PRI number 01242653908 and a missed-call number 9873353224.
What that means here: This number is published by GMDA. It is widely quoted as "the MCG helpline", and the city’s complaint system covers both bodies, so it is a usable entry point for either — but it is GMDA that publishes it.
If the leak is on a master water supply line, a master sewer or a master storm-water drain serving more than one sector
Gurugram Metropolitan Development AuthorityGMDA
Section 2(i) of the GMDA Act, 2017 puts "water supply systems and water treatment, sewerage systems, sewerage treatment and disposal, drainage" that connect two or more sectors, municipal colonies or villages, or that serve the notified area, inside GMDA’s "infrastructure development work". GMDA’s own site lists master sewer lines, storm water drains and water supply among its projects.
The notified two-day service is written for the Municipal Corporation. Nothing in the notified-services list read on 2026-09-29 sets a window for a GMDA master line.
GMDA publishes a single grievance route for the city, titling it "Complaint Handling System, Gurugram" and offering Register Complaints, Check Complaint Status and Raise Call Back Request. Its own pages carry both GMDA and Municipal Corporation of Gurugram channels alongside each other.
What that means here: One complaint system covers both authorities, which is why a resident does not have to settle the GMDA-or-MCG question before filing. It still has to be settled before chasing, because the escalation chain differs.
Gurugram grievance toll-free line1800-180-1817gives you a reference
GMDA publishes 18001801817 as the toll-free number for its Grievance Redressal Portal, alongside a PRI number 01242653908 and a missed-call number 9873353224.
What that means here: This number is published by GMDA. It is widely quoted as "the MCG helpline", and the city’s complaint system covers both bodies, so it is a usable entry point for either — but it is GMDA that publishes it.
Who is politically accountable, and under which statute
The body or member on whom a statute puts the obligation. None of these can dispatch a crew; each is named here with the section that makes it answerable.
Municipal Corporation of Gurugram
Statutory basis
Section 43(a) of the Haryana Municipal Corporation Act, 1994 makes "the construction, maintenance and cleaning of drains and drainage works and of public latrines, urinals and similar conveniences" an obligatory function of the Corporation, and s.43(b) "the construction and maintenance of works and means for providing supply of water for public and private purposes".
Cleaning drains is on the Corporation by statute, and the two-day notified window applies in Gurugram by name. An unmet window is appealable; a blocked drain with no complaint on record is not.
Section 5 of the GMDA Act, 2017 constitutes the Authority with the Chief Minister of Haryana as Chairperson; the Ministers in charge of Town and Country Planning, Urban Local Bodies and Transport as ex-officio members; "Members of Parliament representing the parliamentary constituency falling within the notified area" and "Members of the State Legislature representing assembly constituencies falling within the notified area" as ex-officio members; and the Mayor and Senior Deputy Mayor of the Municipal Corporation, Gurugram, and the Chairman of Zila Parishad, Gurugram, as ex-officio members.
What that means here: GMDA is not an office with no politics attached. Your MP, your MLA and the Mayor sit on the Authority by virtue of holding those seats. That is the accountable tier for GMDA work, and it is a body they sit on rather than a department they run.
The GMDA Act, 2017 defines "infrastructure development work" at s.2(i) as development of infrastructure "such as roads, water supply systems and water treatment, sewerage systems, sewerage treatment and disposal, drainage, electricity transmission and distribution systems, solid waste management facility, metro railway systems, piped natural gas, communications or such other urban infrastructure which connects two or more sectors, municipal colonies or villages or which provides for the infrastructure needs of the notified area, but does not include any internal development work".
What that means here: What makes something GMDA’s is that it connects sectors or serves the whole notified area. That is the test, and it is a test a resident can very nearly apply by eye.
This is the part that saves you a wasted month. Each limit is a limit in law, not an observation about how slow somebody is.
Your ward councillor
The Act creates one Corporation Fund (Chapter VI, ss.72–81), provides for its application by the Corporation (s.78) and for payments from it for works urgently required (s.79). Reading the Act end to end, no section allocates any sum to an individual councillor, and the only "discretionary" heading in it is s.44, "Discretionary functions of the Corporation" — a list of things the body may provide, not money a member may spend.
What that means here: A Gurugram ward councillor has no discretionary fund. There is no ward-level pot of money they can release, so asking a councillor to "sanction" a repair is asking for something the statute does not give them.
Under s.49 of the Haryana Municipal Corporation Act, 1994, "subject to general supervision and control of the Corporation the executive power, for the purpose of carrying out the provisions of this Act ... shall vest in the Commissioner".
What that means here: The elected Corporation supervises. It is the Commissioner — an officer appointed by the State Government under s.45, not an elected member — who can actually order work done.
MPLADS exists for "creation of durable community assets", and its annual entitlement is ₹5 crore per MP (PIB, 11 August 2025). Annexure-II of the guidelines, headed "LIST OF WORKS PROHIBITED UNDER MPLADS", includes at item 12 "All revenue and recurring expenditure", at item 4 "All maintenance works of any type" and at item 5 "All renovation and repair works".
What that means here: A recurring municipal service — the garbage round, sweeping, desilting on a cycle, changing a failed lamp — is recurring expenditure, not a durable asset, so MPLADS money cannot pay for it. MPLADS can build a thing; it cannot run or maintain one.
Whether the April 2023 revision still bars repair and renovation outright is not established here. Reporting of the 2023 revision says repair and renovation became permissible where taken up after a reasonable gap since the original construction or last overhaul.
Why this is not verified: The April 2023 guidelines could not be read. mplads.gov.in did not answer from this machine on 2026-09-29 — 164.100.213.140 refused connections on port 443 — and no mirror of that edition was found; the two mirrors located both turned out to be the June 2016 text. The bar on "All revenue and recurring expenditure" is quoted above from the 2016 edition and may equally have been amended.
Under MPLADS an MP recommends and the district administration sanctions. PIB, 23 March 2023: MPs "send their recommendations of development works directly to their respective Nodal District Authorities and same are implemented by the District Authorities". The guidelines name that authority: "District Collector/District Magistrate/Deputy Commissioner will generally be the District Authority to implement MPLADS in the district" (para 2.10), and set the clock on it: "All recommended eligible works should be sanctioned within 75 days from the date of receipt of the recommendation", with rejection to be communicated "within 45 days" (para 3.12). PIB, 11 August 2025, records that the 2023 Guidelines have States "delegate full powers with regard to technical, financial and administrative sanctions to the Implementing District Authority (Para 4.3.2)".
What that means here: An MP cannot sanction a work, award it or pay for it. The Deputy Commissioner does. An MP who has recommended something has done the whole of what the scheme lets them do.
Haryana is reported to run a constituency development grant for MLAs, and reporting from 2025 puts it at ₹5 crore per constituency released in three tranches, with works executed on the MLA’s recommendation through Deputy Commissioners and Zila Parishads.
Why this is not verified: No Haryana government notification, scheme document or guideline for an MLA local-area development scheme under this description was located. Every figure and every procedural detail above comes from newspaper reporting, and nothing on these pages rests on it. Two separate Haryana schemes ARE sourced to government documents and are described on the representatives pages: Vidhayak Adarsh Nagar Avam Gram Yojana at ₹2 crore per constituency per year, and a ₹5 crore provision announced in the 2025-26 budget speech for the whole tenure of the assembly — not per year. What the reporting above describes may be one of those two misreported, or a third thing; until the scheme document is read we do not know which, so we assert nothing about it.
Water supply, sewerage and drainage "within a sector, colony, municipal colony or abadi deh areas of villages" are internal development work under s.2(j), which s.2(i) excludes from GMDA’s remit, and which the first proviso to s.19(2) bars from even being proposed to the Authority.
File it on the Complaint Handling System, Gurugram, say whether the water is coming from inside your sector or from a main, and note the date.
Two working days is the shortest window Haryana has notified for anything in this city, and the entry names Gurugram explicitly. The complaint date is what makes it enforceable.
GMDA publishes a single grievance route for the city, titling it "Complaint Handling System, Gurugram" and offering Register Complaints, Check Complaint Status and Raise Call Back Request. Its own pages carry both GMDA and Municipal Corporation of Gurugram channels alongside each other.
What that means here: One complaint system covers both authorities, which is why a resident does not have to settle the GMDA-or-MCG question before filing. It still has to be settled before chasing, because the escalation chain differs.
The notification lists "Water leakages / sewerage blocked / over flow (In case of Municipal Corporation, Gurgaon and Faridabad)" with a Given Time Limit of 2 days, and names the Assistant Engineer in the concerned Municipal Corporation as Designated Officer.
What that means here: This entry is written for Gurugram and Faridabad specifically. It is one of the few notified services that names this city on its face, which is why it can be quoted here with confidence.
The same entry names the Superintending Engineer / Chief Engineer in the case of Municipal Corporation Faridabad and Gurgaon as Second Grievance Redressal Authority.
The Haryana Right to Service Commission is a statutory body, constituted by notification on 31 July 2014. District Gurugram records that it may inspect offices, recommend departmental action, impose penalties up to ₹20,000 and allow compensation up to ₹5,000 to an eligible person, and that it may refer a case for decision to the First or the Second Grievance Redressal Authority.
Desilting a drain is maintenance of an existing asset. Under the MPLADS guidelines as published in June 2016, "All revenue and recurring expenditure" and "All maintenance works of any type" are prohibited works, so MPLADS cannot pay for a desilting round.
What that means here: Whether the April 2023 revision changed the repair and renovation bar is recorded above as unverified. The bar on recurring expenditure is what desilting runs into, and that bar is quoted from the guidelines themselves.
20 documents, each with the date it was read. Where a copy is a mirror, a scan or a superseded edition, that is said here rather than left for you to discover.
This copy is updated only to 11 October 2017 and is hosted on a state investment-promotion site rather than by the issuing department. District Gurugram’s own page states 531 services stood notified as of 20 July 2021, so entries may since have changed. The Right to Service Commission’s own site, haryana-rtsc.gov.in, could not be read on 2026-09-29: its TLS certificate chain failed to verify.
Read as a text layer extracted from the PDF, which carries scanning artefacts; quoted wording has been checked character by character but spacing has been normalised. Amendments after the copy PRS hosts have not been checked.
This copy is updated only to 11 October 2017 and is hosted on a state investment-promotion site rather than by the issuing department. District Gurugram’s own page states 531 services stood notified as of 20 July 2021, so entries may since have changed. The Right to Service Commission’s own site, haryana-rtsc.gov.in, could not be read on 2026-09-29: its TLS certificate chain failed to verify.
Read as a text layer extracted from the PDF, which carries scanning artefacts; quoted wording has been checked character by character but spacing has been normalised. Amendments after the copy PRS hosts have not been checked.
Read as a text layer extracted from the PDF, which carries scanning artefacts; quoted wording has been checked character by character but spacing has been normalised. Amendments after the copy PRS hosts have not been checked.
Read as a text layer extracted from the PDF, which carries scanning artefacts; quoted wording has been checked character by character but spacing has been normalised. Amendments after the copy PRS hosts have not been checked.
Ministry of Statistics and Programme Implementation, Government of India
This is the June 2016 edition. A revised edition dated 1 April 2023 is in force. mplads.gov.in, which publishes it, refused connections from this machine on 2026-09-29 (164.100.213.140 answered on neither 443 nor 80), and no other copy of the April 2023 text was located, so the provisions cited from this edition may have been amended. Where the 2023 revision is known to differ, that is said explicitly.
Ministry of Statistics and Programme Implementation, Government of India
This is the June 2016 edition. A revised edition dated 1 April 2023 is in force. mplads.gov.in, which publishes it, refused connections from this machine on 2026-09-29 (164.100.213.140 answered on neither 443 nor 80), and no other copy of the April 2023 text was located, so the provisions cited from this edition may have been amended. Where the 2023 revision is known to differ, that is said explicitly.
Ministry of Statistics and Programme Implementation, Government of India
This is the June 2016 edition. A revised edition dated 1 April 2023 is in force. mplads.gov.in, which publishes it, refused connections from this machine on 2026-09-29 (164.100.213.140 answered on neither 443 nor 80), and no other copy of the April 2023 text was located, so the provisions cited from this edition may have been amended. Where the 2023 revision is known to differ, that is said explicitly.
The Tribune (news reporting, not a government document)
Reporting, cited only to record that a claim exists. No Haryana government notification or guideline for an MLA local-area development scheme was located, so nothing here is asserted on its strength.
Ministry of Statistics and Programme Implementation, Government of India
This is the June 2016 edition. A revised edition dated 1 April 2023 is in force. mplads.gov.in, which publishes it, refused connections from this machine on 2026-09-29 (164.100.213.140 answered on neither 443 nor 80), and no other copy of the April 2023 text was located, so the provisions cited from this edition may have been amended. Where the 2023 revision is known to differ, that is said explicitly.