The question that decides the answer: Which kind of road is the hole in — a national highway, a sector-dividing road, a road inside your own sector or colony, or a licensed colony the developer still runs?
2 statements on this page could not be sourced and are marked as not verified, each with the reason printed beside it.
Who actually fixes it
The agency whose staff do the work and whose system gives you a reference number. This is not the same as the office that is accountable for it.
If the road is a national highway
National Highways Authority of IndiaNHAI
NHAI takes pothole and maintenance reports on its highways through 1033 and through Rajmargyatra, which records geo-tagged, time-stamped evidence and lets the complaint be tracked.
The IHMCL page describing the 1033 helpline states no response or resolution time, and the MoRTH release describing Rajmargyatra states none either.
What that means here: There is no published window for a pothole on a national highway in what these two sources say. That is not the same as "there is none anywhere" — a concession agreement may set one — but nothing published that was read here commits NHAI to a date.
National Highways Helpline 10331033gives you a reference
IHMCL describes 1033 as a toll-free helpline "to provide 24x7x365 assistance to road users on NHAI’s tolled stretches in case of Emergency/Non-Emergency issues", and lists among the non-emergency issues it handles "road conditions, potholes, street light and toll charges related issues". The page states no response or resolution time.
Rajmargyatra appRajmargyatra (NHAI; Play Store and App Store)gives you a reference
MoRTH records that the Rajmargyatra app "allows citizens to easily report issues, with geo-tagged image or video evidence, for highway or toll plaza operation, potholes and maintenance, unauthorized occupation, safety hazards etc. and track status of their complaints", and that all data recorded is geo-tagged and time-stamped.
Roads that connect two or more sectors, municipal colonies or villages, or that serve the needs of the notified area, are "infrastructure development work" within s.2(i) of the GMDA Act, 2017, and s.19(1) bars anyone else from undertaking such work except in accordance with GMDA’s infrastructure development plan.
The consolidated list of services notified under s.3 of the Haryana Right to Service Act, 2014 was read through for its Urban Local Bodies entries. It notifies removal of solid waste from streets and roads (2 days), replacement of streetlights (10 days), water leakage and sewerage overflow in Gurgaon and Faridabad (2 days), water supply and sewerage connection (7 days), trade licences, building plans and property-tax changes. It contains no notified service for repairing a road surface or filling a pothole.
What that means here: There is no statutory time limit for fixing a pothole in Gurugram, and therefore no Designated Officer, no First or Second Grievance Redressal Authority and no route to the Right to Service Commission for one. What you have is the agency’s own complaint number and the fact that you can keep quoting it.
GMDA publishes a single grievance route for the city, titling it "Complaint Handling System, Gurugram" and offering Register Complaints, Check Complaint Status and Raise Call Back Request. Its own pages carry both GMDA and Municipal Corporation of Gurugram channels alongside each other.
What that means here: One complaint system covers both authorities, which is why a resident does not have to settle the GMDA-or-MCG question before filing. It still has to be settled before chasing, because the escalation chain differs.
Gurugram grievance toll-free line1800-180-1817gives you a reference
GMDA publishes 18001801817 as the toll-free number for its Grievance Redressal Portal, alongside a PRI number 01242653908 and a missed-call number 9873353224.
What that means here: This number is published by GMDA. It is widely quoted as "the MCG helpline", and the city’s complaint system covers both bodies, so it is a usable entry point for either — but it is GMDA that publishes it.
GMDA publishes services.gmda@gmail.com as a contact for its Grievance Redressal Portal.
What that means here: A mailbox is not a ticket queue: nothing in what GMDA publishes says an email here is given a complaint number, so treat the portal or the phone line as the route that creates a record.
If the road is inside a sector, colony or village abadi
Municipal Corporation of GurugramMCG
Section 43(k) of the Haryana Municipal Corporation Act, 1994 makes it incumbent on the Corporation to make adequate provision for "the construction, maintenance, alteration and improvements of public streets, bridges, culverts, causeways and the like". Section 2(j) of the GMDA Act, 2017 puts roads "within a sector, colony, municipal colony or abadi deh areas of villages" outside GMDA’s remit.
The consolidated list of services notified under s.3 of the Haryana Right to Service Act, 2014 was read through for its Urban Local Bodies entries. It notifies removal of solid waste from streets and roads (2 days), replacement of streetlights (10 days), water leakage and sewerage overflow in Gurgaon and Faridabad (2 days), water supply and sewerage connection (7 days), trade licences, building plans and property-tax changes. It contains no notified service for repairing a road surface or filling a pothole.
What that means here: There is no statutory time limit for fixing a pothole in Gurugram, and therefore no Designated Officer, no First or Second Grievance Redressal Authority and no route to the Right to Service Commission for one. What you have is the agency’s own complaint number and the fact that you can keep quoting it.
GMDA publishes a single grievance route for the city, titling it "Complaint Handling System, Gurugram" and offering Register Complaints, Check Complaint Status and Raise Call Back Request. Its own pages carry both GMDA and Municipal Corporation of Gurugram channels alongside each other.
What that means here: One complaint system covers both authorities, which is why a resident does not have to settle the GMDA-or-MCG question before filing. It still has to be settled before chasing, because the escalation chain differs.
Gurugram grievance toll-free line1800-180-1817gives you a reference
GMDA publishes 18001801817 as the toll-free number for its Grievance Redressal Portal, alongside a PRI number 01242653908 and a missed-call number 9873353224.
What that means here: This number is published by GMDA. It is widely quoted as "the MCG helpline", and the city’s complaint system covers both bodies, so it is a usable entry point for either — but it is GMDA that publishes it.
If you are in a licensed colony and its five-year maintenance obligation has not expired
The colony’s licensed developer
Section 3(3)(a)(iii) of the Haryana Development and Regulation of Urban Areas Act, 1975 puts on the licensee "the responsibility for the maintenance and upkeep of all roads, open spaces, public parks and public health services for a period of five years from the date of issue of the completion certificate unless earlier relieved of this responsibility and thereupon to transfer all such roads, open spaces, public parks and public health services free of cost to the Government or the local authority, as the case may be". Section 3(3)(a)(v) obliges the licensee to let the Director, or an officer authorised by him, inspect the development works and "to carry out all directions issued by him".
What that means here: In a licensed colony whose five years have not run out, the developer is the office responsible, and the Director of Town and Country Planning is the officer who can direct them. Filing against the Corporation in that window is filing against a body that does not yet own the road.
The 1975 Act imposes the five-year maintenance obligation and gives the Director power to inspect and issue directions the licensee must carry out. It sets no time limit within which a particular repair must be done.
What that means here: There is no published complaint channel for a licensee, because a licensee is a company, not a public office. The lever is the Director of Town and Country Planning’s power under s.3(3)(a)(v) to direct them.
This office publishes no complaint channel of its own — The colony’s licensed developeris not a public office with a grievance desk. The lever for it is the statutory one set out under “Who fixes a pothole in Gurugram?” above and in the escalation ladder below.
Who is politically accountable, and under which statute
The body or member on whom a statute puts the obligation. None of these can dispatch a crew; each is named here with the section that makes it answerable.
Municipal Corporation of Gurugram
Statutory basis
Section 43 of the Haryana Municipal Corporation Act, 1994 opens "It shall be incumbent on the Corporation to make adequate provisions ... for each of the following matters", and lists at (k) "the construction, maintenance, alteration and improvements of public streets, bridges, culverts, causeways and the like".
The obligation sits on the elected Corporation as a body; the executive power to discharge it vests in the Commissioner under s.49, subject to the Corporation’s general supervision and control. MPs and MLAs of the area may themselves be members of the Corporation under s.4(3)(ii).
What that means here: The productive ask of a councillor is not "fix this" but "put this in front of the Corporation, and tell me what the Commissioner said". That is the power they have.
Section 5 of the GMDA Act, 2017 constitutes the Authority with the Chief Minister of Haryana as Chairperson; the Ministers in charge of Town and Country Planning, Urban Local Bodies and Transport as ex-officio members; "Members of Parliament representing the parliamentary constituency falling within the notified area" and "Members of the State Legislature representing assembly constituencies falling within the notified area" as ex-officio members; and the Mayor and Senior Deputy Mayor of the Municipal Corporation, Gurugram, and the Chairman of Zila Parishad, Gurugram, as ex-officio members.
What that means here: GMDA is not an office with no politics attached. Your MP, your MLA and the Mayor sit on the Authority by virtue of holding those seats. That is the accountable tier for GMDA work, and it is a body they sit on rather than a department they run.
GMDA is chaired by the Chief Minister, and the MPs and MLAs of the notified area and the Mayor and Senior Deputy Mayor of MCG sit on it ex officio (s.5). Section 19 requires infrastructure development to follow the published infrastructure development plan, and s.31 requires the Authority to "ensure transparency and adoption of information technology while conducting its affairs".
What that means here: For a master road, the elected people to ask are the ones who sit on the Authority — and the thing to ask them for is what the infrastructure development plan says about that road.
Section 4(2) of the Haryana Municipal Corporation Act, 1994 fills all seats in the Corporation "by persons chosen by direct election from the territorial constituencies ... to be known as wards". Section 4(3)(ii) additionally lets the Government nominate as members "members of the House of the People and the members of the Legislative Assembly representing constituencies which comprise wholly or partly the Municipal Area", and s.4(3)(iii) members of the Council of States registered as electors in the area.
What that means here: Your MP and MLA can be members of the Corporation itself. Raising a municipal matter with them is not a category error — but they sit there as members of a body, with a vote and no executive power, not as officers who can dispatch a crew.
An MP for the area may sit on two of the bodies involved: as a nominated member of the Corporation under s.4(3)(ii) of the Haryana Municipal Corporation Act, 1994, and ex officio on GMDA under s.5(e) of the GMDA Act, 2017. Separately they hold a ₹5 crore annual MPLADS entitlement for durable community assets, which they may recommend and the Deputy Commissioner sanctions.
What that means here: For a road, this is a real lever: a new road or a rebuilt stretch is a durable asset MPLADS can fund. What it is not is a fast one, and it is not the MP who signs it off — the recommendation goes to the Deputy Commissioner, who has 75 days to sanction it and 45 to say no.
This is the part that saves you a wasted month. Each limit is a limit in law, not an observation about how slow somebody is.
Your ward councillor
The Act creates one Corporation Fund (Chapter VI, ss.72–81), provides for its application by the Corporation (s.78) and for payments from it for works urgently required (s.79). Reading the Act end to end, no section allocates any sum to an individual councillor, and the only "discretionary" heading in it is s.44, "Discretionary functions of the Corporation" — a list of things the body may provide, not money a member may spend.
What that means here: A Gurugram ward councillor has no discretionary fund. There is no ward-level pot of money they can release, so asking a councillor to "sanction" a repair is asking for something the statute does not give them.
Under s.49 of the Haryana Municipal Corporation Act, 1994, "subject to general supervision and control of the Corporation the executive power, for the purpose of carrying out the provisions of this Act ... shall vest in the Commissioner".
What that means here: The elected Corporation supervises. It is the Commissioner — an officer appointed by the State Government under s.45, not an elected member — who can actually order work done.
MCG’s obligation under s.43(k) runs to public streets in the municipal area. A road that connects two or more sectors is "infrastructure development work" under s.2(i) of the GMDA Act, 2017, and s.19(1) provides that "no board, company, agency or person shall, except in accordance with the infrastructure development plan, undertake any infrastructure development, within the notified area, of a nature that has been entrusted to the Authority".
What that means here: The Corporation cannot simply resurface a sector-dividing road on its own initiative. Section 19(2)’s second proviso even requires it to tell GMDA thirty days before starting non-internal infrastructure work, except in an emergency.
"Infrastructure development work", the class of work the Act entrusts to GMDA, expressly "does not include any internal development work" (s.2(i)), and internal development work is roads and services "within a sector, colony, municipal colony or abadi deh areas of villages" (s.2(j)). The first proviso to s.19(2) bars a local authority or a licensee from even submitting an internal-development proposal to the Authority.
What that means here: GMDA cannot take on the road inside your colony. Filing a colony pothole against GMDA sends it to a body the statute keeps out of that work.
IHMCL describes 1033 as a toll-free helpline "to provide 24x7x365 assistance to road users on NHAI’s tolled stretches in case of Emergency/Non-Emergency issues", and lists among the non-emergency issues it handles "road conditions, potholes, street light and toll charges related issues". The page states no response or resolution time.
MPLADS exists for "creation of durable community assets", and its annual entitlement is ₹5 crore per MP (PIB, 11 August 2025). Annexure-II of the guidelines, headed "LIST OF WORKS PROHIBITED UNDER MPLADS", includes at item 12 "All revenue and recurring expenditure", at item 4 "All maintenance works of any type" and at item 5 "All renovation and repair works".
What that means here: A recurring municipal service — the garbage round, sweeping, desilting on a cycle, changing a failed lamp — is recurring expenditure, not a durable asset, so MPLADS money cannot pay for it. MPLADS can build a thing; it cannot run or maintain one.
Whether the April 2023 revision still bars repair and renovation outright is not established here. Reporting of the 2023 revision says repair and renovation became permissible where taken up after a reasonable gap since the original construction or last overhaul.
Why this is not verified: The April 2023 guidelines could not be read. mplads.gov.in did not answer from this machine on 2026-09-29 — 164.100.213.140 refused connections on port 443 — and no mirror of that edition was found; the two mirrors located both turned out to be the June 2016 text. The bar on "All revenue and recurring expenditure" is quoted above from the 2016 edition and may equally have been amended.
Under MPLADS an MP recommends and the district administration sanctions. PIB, 23 March 2023: MPs "send their recommendations of development works directly to their respective Nodal District Authorities and same are implemented by the District Authorities". The guidelines name that authority: "District Collector/District Magistrate/Deputy Commissioner will generally be the District Authority to implement MPLADS in the district" (para 2.10), and set the clock on it: "All recommended eligible works should be sanctioned within 75 days from the date of receipt of the recommendation", with rejection to be communicated "within 45 days" (para 3.12). PIB, 11 August 2025, records that the 2023 Guidelines have States "delegate full powers with regard to technical, financial and administrative sanctions to the Implementing District Authority (Para 4.3.2)".
What that means here: An MP cannot sanction a work, award it or pay for it. The Deputy Commissioner does. An MP who has recommended something has done the whole of what the scheme lets them do.
Haryana is reported to run a constituency development grant for MLAs, and reporting from 2025 puts it at ₹5 crore per constituency released in three tranches, with works executed on the MLA’s recommendation through Deputy Commissioners and Zila Parishads.
Why this is not verified: No Haryana government notification, scheme document or guideline for an MLA local-area development scheme under this description was located. Every figure and every procedural detail above comes from newspaper reporting, and nothing on these pages rests on it. Two separate Haryana schemes ARE sourced to government documents and are described on the representatives pages: Vidhayak Adarsh Nagar Avam Gram Yojana at ₹2 crore per constituency per year, and a ₹5 crore provision announced in the 2025-26 budget speech for the whole tenure of the assembly — not per year. What the reporting above describes may be one of those two misreported, or a third thing; until the scheme document is read we do not know which, so we assert nothing about it.
File it on the Complaint Handling System, Gurugram and keep the complaint number — or, on a national highway, call 1033 or file in Rajmargyatra with a geo-tagged photo.
A complaint number is the only thing you can quote at every later rung. There is no statutory clock on a pothole in Haryana, so the reference is all the leverage the process gives you: it turns "I told someone" into a dated item somebody has to close.
GMDA publishes a single grievance route for the city, titling it "Complaint Handling System, Gurugram" and offering Register Complaints, Check Complaint Status and Raise Call Back Request. Its own pages carry both GMDA and Municipal Corporation of Gurugram channels alongside each other.
What that means here: One complaint system covers both authorities, which is why a resident does not have to settle the GMDA-or-MCG question before filing. It still has to be settled before chasing, because the escalation chain differs.
Each rung as the notification or statute names it, with its published window where one exists and a plain statement where none does.
1
The agency that owns the road, through its own complaint system
No published time limit for this rung.
GMDA publishes a single grievance route for the city, titling it "Complaint Handling System, Gurugram" and offering Register Complaints, Check Complaint Status and Raise Call Back Request. Its own pages carry both GMDA and Municipal Corporation of Gurugram channels alongside each other.
What that means here: One complaint system covers both authorities, which is why a resident does not have to settle the GMDA-or-MCG question before filing. It still has to be settled before chasing, because the escalation chain differs.
The consolidated list of services notified under s.3 of the Haryana Right to Service Act, 2014 was read through for its Urban Local Bodies entries. It notifies removal of solid waste from streets and roads (2 days), replacement of streetlights (10 days), water leakage and sewerage overflow in Gurgaon and Faridabad (2 days), water supply and sewerage connection (7 days), trade licences, building plans and property-tax changes. It contains no notified service for repairing a road surface or filling a pothole.
What that means here: There is no statutory time limit for fixing a pothole in Gurugram, and therefore no Designated Officer, no First or Second Grievance Redressal Authority and no route to the Right to Service Commission for one. What you have is the agency’s own complaint number and the fact that you can keep quoting it.
Haryana’s notified-services list under the Right to Service Act, 2014 has no entry for road or pothole repair, while it does set two days for removing solid waste and ten for replacing a streetlight.
What that means here: The absence is worth knowing before you start. A garbage complaint has a deadline you can hold someone to. A pothole does not.
27 documents, each with the date it was read. Where a copy is a mirror, a scan or a superseded edition, that is said here rather than left for you to discover.
This copy is updated only to 11 October 2017 and is hosted on a state investment-promotion site rather than by the issuing department. District Gurugram’s own page states 531 services stood notified as of 20 July 2021, so entries may since have changed. The Right to Service Commission’s own site, haryana-rtsc.gov.in, could not be read on 2026-09-29: its TLS certificate chain failed to verify.
Read as a text layer extracted from the PDF, which carries scanning artefacts; quoted wording has been checked character by character but spacing has been normalised. Amendments after the copy PRS hosts have not been checked.
This copy is a scan and its text layer is badly degraded; the clause was read word by word from the scan and the wording cross-checked against a secondary reproduction. Treat the exact punctuation as approximate and the substance as read.
Read as a text layer extracted from the PDF, which carries scanning artefacts; quoted wording has been checked character by character but spacing has been normalised. Amendments after the copy PRS hosts have not been checked.
Read as a text layer extracted from the PDF, which carries scanning artefacts; quoted wording has been checked character by character but spacing has been normalised. Amendments after the copy PRS hosts have not been checked.
Read as a text layer extracted from the PDF, which carries scanning artefacts; quoted wording has been checked character by character but spacing has been normalised. Amendments after the copy PRS hosts have not been checked.
Read as a text layer extracted from the PDF, which carries scanning artefacts; quoted wording has been checked character by character but spacing has been normalised. Amendments after the copy PRS hosts have not been checked.
Ministry of Statistics and Programme Implementation, Government of India
This is the June 2016 edition. A revised edition dated 1 April 2023 is in force. mplads.gov.in, which publishes it, refused connections from this machine on 2026-09-29 (164.100.213.140 answered on neither 443 nor 80), and no other copy of the April 2023 text was located, so the provisions cited from this edition may have been amended. Where the 2023 revision is known to differ, that is said explicitly.
Read as a text layer extracted from the PDF, which carries scanning artefacts; quoted wording has been checked character by character but spacing has been normalised. Amendments after the copy PRS hosts have not been checked.
Read as a text layer extracted from the PDF, which carries scanning artefacts; quoted wording has been checked character by character but spacing has been normalised. Amendments after the copy PRS hosts have not been checked.
Ministry of Statistics and Programme Implementation, Government of India
This is the June 2016 edition. A revised edition dated 1 April 2023 is in force. mplads.gov.in, which publishes it, refused connections from this machine on 2026-09-29 (164.100.213.140 answered on neither 443 nor 80), and no other copy of the April 2023 text was located, so the provisions cited from this edition may have been amended. Where the 2023 revision is known to differ, that is said explicitly.
Ministry of Statistics and Programme Implementation, Government of India
This is the June 2016 edition. A revised edition dated 1 April 2023 is in force. mplads.gov.in, which publishes it, refused connections from this machine on 2026-09-29 (164.100.213.140 answered on neither 443 nor 80), and no other copy of the April 2023 text was located, so the provisions cited from this edition may have been amended. Where the 2023 revision is known to differ, that is said explicitly.
The Tribune (news reporting, not a government document)
Reporting, cited only to record that a claim exists. No Haryana government notification or guideline for an MLA local-area development scheme was located, so nothing here is asserted on its strength.