Who collects garbage in Gurugram, and who answers when they do not?
The question that decides the answer: Is this an uncollected dump or a missed round in a municipal area, or waste inside a colony the developer still maintains?
3 statements on this page could not be sourced and are marked as not verified, each with the reason printed beside it.
Who actually fixes it
The agency whose staff do the work and whose system gives you a reference number. This is not the same as the office that is accountable for it.
If anywhere in the municipal area
Municipal Corporation of GurugramMCG
Haryana’s notification under s.3 of the Right to Service Act, 2014 notifies "Removal of solid waste from streets / Roads" as a service of the Urban Local Bodies department with a Given Time Limit of 2 days, and names the Chief Sanitary Inspector in the Municipal Corporation as the Designated Officer for it. The Swachhata app, described on its listing as the official app of the Ministry of Housing and Urban Affairs, assigns a complaint to "the concerned sanitary inspector/engineer".
What that means here: Both routes land on the same desk, and it is a desk that owes a two-day service. That is why the app and the city portal are worth using before any elected tier: an unmet two-day window is a thing to appeal, and a tweet is not.
Swachhata appSwachhata-MoHUA (Play Store and App Store)gives you a reference
The Swachhata-MoHUA listing describes the app as "the official app of Ministry of Housing and Urban Affairs (MoHUA), GOI", and says that after a complaint is filed "the complaint will then be assigned to the concerned sanitary inspector/engineer", with status updates by push notification. The listing states no resolution timeline.
What that means here: The app routes a garbage complaint to the same officer Haryana’s Right to Service notification names as the Designated Officer for removing solid waste — the sanitary inspector. That is why it is worth using before approaching any elected tier: it lands on the desk that owes the two-day service.
GMDA publishes a single grievance route for the city, titling it "Complaint Handling System, Gurugram" and offering Register Complaints, Check Complaint Status and Raise Call Back Request. Its own pages carry both GMDA and Municipal Corporation of Gurugram channels alongside each other.
What that means here: One complaint system covers both authorities, which is why a resident does not have to settle the GMDA-or-MCG question before filing. It still has to be settled before chasing, because the escalation chain differs.
Gurugram grievance toll-free line1800-180-1817gives you a reference
GMDA publishes 18001801817 as the toll-free number for its Grievance Redressal Portal, alongside a PRI number 01242653908 and a missed-call number 9873353224.
What that means here: This number is published by GMDA. It is widely quoted as "the MCG helpline", and the city’s complaint system covers both bodies, so it is a usable entry point for either — but it is GMDA that publishes it.
If you are in a licensed colony still inside its five-year maintenance obligation
The colony’s licensed developer
Section 3(3)(a)(iii) of the Haryana Development and Regulation of Urban Areas Act, 1975 puts on the licensee "the responsibility for the maintenance and upkeep of all roads, open spaces, public parks and public health services for a period of five years from the date of issue of the completion certificate unless earlier relieved of this responsibility and thereupon to transfer all such roads, open spaces, public parks and public health services free of cost to the Government or the local authority, as the case may be". Section 3(3)(a)(v) obliges the licensee to let the Director, or an officer authorised by him, inspect the development works and "to carry out all directions issued by him".
What that means here: In a licensed colony whose five years have not run out, the developer is the office responsible, and the Director of Town and Country Planning is the officer who can direct them. Filing against the Corporation in that window is filing against a body that does not yet own the road.
Section 3(3)(a)(iii) of the 1975 Act puts "public health services" in a licensed colony on the licensee for five years from the completion certificate. It sets no per-complaint time limit.
This office publishes no complaint channel of its own — The colony’s licensed developeris not a public office with a grievance desk. The lever for it is the statutory one set out under “Who collects garbage in Gurugram, and who answers when they do not?” above and in the escalation ladder below.
Who is politically accountable, and under which statute
The body or member on whom a statute puts the obligation. None of these can dispatch a crew; each is named here with the section that makes it answerable.
Municipal Corporation of Gurugram
Statutory basis
Section 43(c) of the Haryana Municipal Corporation Act, 1994 makes it incumbent on the Corporation to make adequate provision for "the scavenging, removal and disposal of filth, rubbish and other obnoxious or polluted matters", and s.43(d) for "the removal of noxious vegetation and generally the abatement of all nuisances".
The obligation is the Corporation’s; the executive power to meet it is the Commissioner’s under s.49. An unmet two-day window under the Right to Service Act gives an elected member something concrete to raise, and gives you an appeal of your own.
This is the part that saves you a wasted month. Each limit is a limit in law, not an observation about how slow somebody is.
Your ward councillor
The Act creates one Corporation Fund (Chapter VI, ss.72–81), provides for its application by the Corporation (s.78) and for payments from it for works urgently required (s.79). Reading the Act end to end, no section allocates any sum to an individual councillor, and the only "discretionary" heading in it is s.44, "Discretionary functions of the Corporation" — a list of things the body may provide, not money a member may spend.
What that means here: A Gurugram ward councillor has no discretionary fund. There is no ward-level pot of money they can release, so asking a councillor to "sanction" a repair is asking for something the statute does not give them.
Under s.49 of the Haryana Municipal Corporation Act, 1994, "subject to general supervision and control of the Corporation the executive power, for the purpose of carrying out the provisions of this Act ... shall vest in the Commissioner".
What that means here: The elected Corporation supervises. It is the Commissioner — an officer appointed by the State Government under s.45, not an elected member — who can actually order work done.
MPLADS exists for "creation of durable community assets", and its annual entitlement is ₹5 crore per MP (PIB, 11 August 2025). Annexure-II of the guidelines, headed "LIST OF WORKS PROHIBITED UNDER MPLADS", includes at item 12 "All revenue and recurring expenditure", at item 4 "All maintenance works of any type" and at item 5 "All renovation and repair works".
What that means here: A recurring municipal service — the garbage round, sweeping, desilting on a cycle, changing a failed lamp — is recurring expenditure, not a durable asset, so MPLADS money cannot pay for it. MPLADS can build a thing; it cannot run or maintain one.
Under MPLADS an MP recommends and the district administration sanctions. PIB, 23 March 2023: MPs "send their recommendations of development works directly to their respective Nodal District Authorities and same are implemented by the District Authorities". The guidelines name that authority: "District Collector/District Magistrate/Deputy Commissioner will generally be the District Authority to implement MPLADS in the district" (para 2.10), and set the clock on it: "All recommended eligible works should be sanctioned within 75 days from the date of receipt of the recommendation", with rejection to be communicated "within 45 days" (para 3.12). PIB, 11 August 2025, records that the 2023 Guidelines have States "delegate full powers with regard to technical, financial and administrative sanctions to the Implementing District Authority (Para 4.3.2)".
What that means here: An MP cannot sanction a work, award it or pay for it. The Deputy Commissioner does. An MP who has recommended something has done the whole of what the scheme lets them do.
Haryana is reported to run a constituency development grant for MLAs, and reporting from 2025 puts it at ₹5 crore per constituency released in three tranches, with works executed on the MLA’s recommendation through Deputy Commissioners and Zila Parishads.
Why this is not verified: No Haryana government notification, scheme document or guideline for an MLA local-area development scheme under this description was located. Every figure and every procedural detail above comes from newspaper reporting, and nothing on these pages rests on it. Two separate Haryana schemes ARE sourced to government documents and are described on the representatives pages: Vidhayak Adarsh Nagar Avam Gram Yojana at ₹2 crore per constituency per year, and a ₹5 crore provision announced in the 2025-26 budget speech for the whole tenure of the assembly — not per year. What the reporting above describes may be one of those two misreported, or a third thing; until the scheme document is read we do not know which, so we assert nothing about it.
Solid waste is not obviously the State Pollution Control Board’s to collect, but exactly where the Board’s powers stop on municipal waste is not set out here.
Why this is not verified: The Solid Waste Management Rules, 2016 divide duties between local bodies and State Boards, and those Rules were not read for this page. Only the Noise Rules, 2000 were. Rather than guess at the division, this says nothing about it.
Your next move
File it in the Swachhata app with a photograph, which puts it in front of the ward sanitary inspector, and note the date.
This is the one category in Gurugram with a two-day statutory window and a named Designated Officer. The date on the complaint is what starts that clock, and an unmet clock is what the First and Second Grievance Redressal Authorities exist to hear.
Swachhata appSwachhata-MoHUA (Play Store and App Store)gives you a reference
The Swachhata-MoHUA listing describes the app as "the official app of Ministry of Housing and Urban Affairs (MoHUA), GOI", and says that after a complaint is filed "the complaint will then be assigned to the concerned sanitary inspector/engineer", with status updates by push notification. The listing states no resolution timeline.
What that means here: The app routes a garbage complaint to the same officer Haryana’s Right to Service notification names as the Designated Officer for removing solid waste — the sanitary inspector. That is why it is worth using before approaching any elected tier: it lands on the desk that owes the two-day service.
Haryana’s notification under s.3 of the Right to Service Act, 2014 lists "Removal of solid waste from streets / Roads" with a Given Time Limit of 2 days in working days, and names the Chief Sanitary Inspector in the Municipal Corporation as Designated Officer.
Executive Officer / Deputy Municipal Commissioner (First Grievance Redressal Authority)
No published time limit for this rung.
The same entry names the First Grievance Redressal Authority as the Executive Officer / Deputy Municipal Commissioner in the case of a Corporation. The notification sets a time limit for the service itself and none for the appeal rungs.
The Haryana Right to Service Commission is a statutory body, constituted by notification on 31 July 2014. District Gurugram records that it may inspect offices, recommend departmental action, impose penalties up to ₹20,000 and allow compensation up to ₹5,000 to an eligible person, and that it may refer a case for decision to the First or the Second Grievance Redressal Authority.
It is often said that a ward sanitary inspector’s own performance score depends on closing Swachhata complaints, which is why the app moves faster than a political approach.
Why this is not verified: No Ministry of Housing and Urban Affairs source for this was read. swachhbharaturban.gov.in did not answer from this machine on 2026-09-29, and the app’s own store listing says only that a complaint is assigned to the sanitary inspector and that status updates are pushed to the citizen — it says nothing about anyone’s score. The reason to use the app first does not need this claim: the two-day statutory window and the named Designated Officer are enough, and both are sourced.
17 documents, each with the date it was read. Where a copy is a mirror, a scan or a superseded edition, that is said here rather than left for you to discover.
This copy is updated only to 11 October 2017 and is hosted on a state investment-promotion site rather than by the issuing department. District Gurugram’s own page states 531 services stood notified as of 20 July 2021, so entries may since have changed. The Right to Service Commission’s own site, haryana-rtsc.gov.in, could not be read on 2026-09-29: its TLS certificate chain failed to verify.
Apple App Store; listed developer Janaagraha Centre for Citizenship and Democracy
A store listing written by the app’s developer, not a Ministry publication. swachhbharaturban.gov.in, which would be the primary source, did not answer from this machine on 2026-09-29 (connection refused at 164.100.87.57:443).
This copy is updated only to 11 October 2017 and is hosted on a state investment-promotion site rather than by the issuing department. District Gurugram’s own page states 531 services stood notified as of 20 July 2021, so entries may since have changed. The Right to Service Commission’s own site, haryana-rtsc.gov.in, could not be read on 2026-09-29: its TLS certificate chain failed to verify.
This copy is a scan and its text layer is badly degraded; the clause was read word by word from the scan and the wording cross-checked against a secondary reproduction. Treat the exact punctuation as approximate and the substance as read.
Read as a text layer extracted from the PDF, which carries scanning artefacts; quoted wording has been checked character by character but spacing has been normalised. Amendments after the copy PRS hosts have not been checked.
Read as a text layer extracted from the PDF, which carries scanning artefacts; quoted wording has been checked character by character but spacing has been normalised. Amendments after the copy PRS hosts have not been checked.
Read as a text layer extracted from the PDF, which carries scanning artefacts; quoted wording has been checked character by character but spacing has been normalised. Amendments after the copy PRS hosts have not been checked.
Read as a text layer extracted from the PDF, which carries scanning artefacts; quoted wording has been checked character by character but spacing has been normalised. Amendments after the copy PRS hosts have not been checked.
Ministry of Statistics and Programme Implementation, Government of India
This is the June 2016 edition. A revised edition dated 1 April 2023 is in force. mplads.gov.in, which publishes it, refused connections from this machine on 2026-09-29 (164.100.213.140 answered on neither 443 nor 80), and no other copy of the April 2023 text was located, so the provisions cited from this edition may have been amended. Where the 2023 revision is known to differ, that is said explicitly.
Ministry of Statistics and Programme Implementation, Government of India
This is the June 2016 edition. A revised edition dated 1 April 2023 is in force. mplads.gov.in, which publishes it, refused connections from this machine on 2026-09-29 (164.100.213.140 answered on neither 443 nor 80), and no other copy of the April 2023 text was located, so the provisions cited from this edition may have been amended. Where the 2023 revision is known to differ, that is said explicitly.
The Tribune (news reporting, not a government document)
Reporting, cited only to record that a claim exists. No Haryana government notification or guideline for an MLA local-area development scheme was located, so nothing here is asserted on its strength.